Frequently Asked Questions
Everything you need to know about our luxury essentials and artisanal craftsmanship.
Where are your products manufactured?
We partner exclusively with historical European workshops, primarily in France and Italy, to ensure the highest level of artisanal craftsmanship and ethical production.
How long does shipping take?
Orders are typically processed within 24 hours. Delivery takes 2-3 business days within Europe and 5-7 business days for international destinations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply use our online portal to generate a return label.
How should I care for my silk and wool items?
To preserve the quality of our natural fibers, we recommend dry cleaning for silk ties and scarves, and hand washing or professional care for our knitwear.
Are your materials sustainably sourced?
Yes, we prioritize natural, high-quality materials such as Loro Piana wool and Grade A cashmere, sourced from suppliers who follow strict environmental and animal welfare standards.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.